How to Fix Internet Connection Problem

Learn How to Fix Internet Connection Problem

Here is a quick guide that offers solution and answers on how to fix Internet connection problem on your computer. Read this guide as it offers great help for you to diagnose yourself your problems connecting to the Internet using your computer or laptop using Windows, Linux, Mac or any other operating systems.

There are times that your Internet connection stopped working for a reason, and you want to fix it fast. While this scenario seems to be a bit nuisance, especially if we are working on a currently important task which needs the computer connected to the Internet, several Internet users have been complaining about this.

In fixing your Internet connection problem, there are two things that are involved. One is with your ISP or Internet Service Provider, and the second is your computer or hardware peripherals. In this article, we will give more importance in tackling the latter, as you have complete control over it. Below is a quick guide that aims to help you solve your computer’s Internet connection woes.

Quick Methods on How to Fix Internet Problem

internet connection problem

Important: If you are on a network which has two or more computers connected, check if other computers have their own Internet connection. Doing this, you will be isolating the problem. If all other computers do have their Internet connection, and only one computer cannot connect through the Internet, then the problem might be in that computer.

Method 1: Check the network cables on your computer, as well as your switch or router. Your network cables might be loosely attached. See if there is a network activity going on. (You should see blinking lights on your network card or switch/router that indicates there is network connectivity).

Method 2: Use Ping command. Ping is a command that checks whether your Internet traffic is working. To access the “Ping” command, just open a “command prompt” or a terminal window and then type ping followed by a web address. (e.g. ping  The command sends out a packet to the website and then calculates the response time from the website.

Note: Ping only works if ICMP is not restricted in your firewall.

Scenario 1: Can Ping the website, but cannot access it in browser.

If there is no packet loss, then you should have no problem accessing the website. If you can access your website, then your problem could be in your browser proxy which we will discuss later.

Scenario 2: Ping fails, but doing a ping on an external IP address works.

The problem lies on your DNS or Domain Name System.  Proceed in reading changing your DNS server below.

Scenario 3: Ping fails.

If Ping fails then proceed with the command below.

Method 3: Use ipconfig command (ifconfig on Linux/MAC) . Ipconfig show your network details such as your IP address, MAC address, and more. This command is very useful in trouble shooting Internet Connection problems. To use it, just go to command prompt, and then type ipconfig (ipconfig /all give more complete information).

Scenario 1: Your IP Address is in to range.

If your IP address is like above, then you are using an APIPA or Automatic Private IP Addressing. This is a feature on Windows operating systems which automatically configures a client’s IP address in case it cannot find a DHCP server. Having this problem means, either your DHCP server is not working or is down. (DHCP server can be your router.)

Scenario 2:

Using the ipconfig /all command, you should be able to see your gateway’s IP address, be sure to check if your gateway address is correct, which is usually your router. Use the ping command to verify that you can ping it successfully.

Scenario 3:

If you have been setting your IP address manually, make sure that you are on the same network with your gateway’s IP address, and double check that there should be no IP address conflicts.

Method 4: Change your DNS server. DNS servers are the ones responsible in translating the IP addresses into a more readable word called domain. Your computer normally uses the DNS server provided by your ISP, or your router. One quick alternative in fixing DNS problems is use public or third party DNS servers such as Google Public DNS. To use Google Public DNS, just change your DNS server details to or

Method 5: Check your proxy or your browser’s proxy. Some software tools do turn on proxy automatically as you opened them, and this result to changing the proxy details on your browsers. Using a non-working proxy won’t let you connect to the Internet. So, one way to diagnose your Internet connection is to check if there are proxies that had been set. If there are, then try removing the proxies and check again your Internet connection.

Method 6: If you believe that the problem is not on your part, then it is best to call your ISP why your Internet isn’t working.

Diagnosing your Internet connection may require you a bit of technical knowledge; hopefully this guide helps you fix your Internet connection problem by yourself. If you cannot solve this by yourself then try asking for a techie friend for help. If all fails but you have a budget, then try hiring someone with networking knowledge to help you out.  For now, smile and be happy as you have learned how to fix Internet connection problem.